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RULE OF THUMB NO. 4

Diposting oleh FBM SOLUSINDO Kamis, 16 Juli 2009 0 komentar
- NEVER MISLEAD ANYONE.
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Being bothered by correspondence one did not ask for and does not want is something that annoys most everyone. Another thing that annoys the heck out of the average person is being misled. What most people want is good, solid, honest information about what they have expressed an interest in and no more.

People become annoyed when they are misled. If they request one type of information and get another, they feel used. This factor comes into play, among other places, in choosing a subject header for e-mail that you do choose to send. If the subject says "$50 deposited into your bank account tomorrow—no strings, no obligation," and then the body of the e-mail mentions nothing about a free $50, but proceeds to try to sell them something, they have been misled and will be understandably annoyed. I have read so-called marketing advice that recommends using subject headings that will get people to read your e-mail regardless of whether the subject has anything to do with your offer. Nothing could be worse advice! Such "bait and switch" tactics are dishonest, immoral, often illegal, and are guaranteed to annoy the dickens out of the recipient of your e-mail. Do not do it.

Another guaranteed way to annoy someone, spurring them to report you for spam, is to mislead them about the type of information they are requesting. If you have a Web page which collects e-mail addresses to send more info about an interesting subject, but you send entirely different correspondence from what they expected, you will certainly have trouble. Honesty is more than just morality, it is good business practice. You do not want to start any relationship with a client, customer, or affiliate by dishonest correspondence. As we will discuss later in this course, "trust" is the most important factor in any business relationship.

So, it is very important in both the opt-in event and the subject header of e-mail to be very honest and straight-forward about the information that will be in the body of the e-mail. To do otherwise, can only make people mad and get you in trouble.

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